PLEASE READ THE FOLLOWING STATEMENTS:
Information Subject to Public Records Laws and Other Legal Requirements
As an initial matter, please be advised that we are subject to the public records laws of the State of California ("California Public Records Act") and that much of the information you submit to us is public information under these laws. Consequently, under certain circumstances, we may be required to disclose such information in accordance with the California Public Records Act or other legal requirements.
No Unnecessary Personally Identifiable Information Collected
We will collect no personally identifiable information (e.g., your name, address, email address, credit/debit card number or other information which can be associated with you without additional information) about you when you visit this Site, unless you use our Site to make a payment or purchase or otherwise choose to provide that information to us. The personally identifiable information collected through our Site and the personally identifiable information you otherwise choose to provide to us will be used and retained as described in the remainder of this Privacy & Security Policy.
Information Collected and Stored Automatically
Personally Identifiable Information Collected from Emails, Surveys, Etc.By sending us an email (e.g., by selecting the Contact Us option or emailing us at firstname.lastname@example.org), you are sending us personally identifiable information (i.e., your name, address, email address or other information which can be associated with you without additional information). We store this information in order to respond to your request or otherwise address the subject matter of your email.
From time to time, we may ask you for specific personally identifiable information, such as name and address, the properties on which tax is owed and other pertinent information, in the form of an inquiry, survey, feedback form, questionnaire or other means, all with the goal of providing better service. We will only retain the information that you provide in response to the inquiry, survey, etc.
You should know that email and these other means generally are not secure and may also be subject to the disclosure requirements of the California Public Records Act or other legal requirements.
Personally Identifiable Information Transmitted and Stored for Online Financial Transactions
A user must provide certain contact information, such as name, email and address, and financial information, such as a checking account number or a credit/debit card number and the credit/debit card's number, name, expiration date, billing address and card security code in order for you to make a payment or purchase over the Internet. Here's what you should know about the security of personally identifiable information you provide to us in order for us to process these transactions:
We are committed to data security and the data quality of personally identifiable information that is either available from or collected by our Site. We have taken reasonable precautions to protect such information from disclosure, loss, misuse or alteration. We require "secure data networks" be operated, which are protected by industry standard firewalls and password protection systems. We require that only authorized individuals be permitted to have access to the information provided by our users.
We require the use of Secure Socket Layer ("SSL") standard transmission encryption to protect transmission of users' personally identifiable information submitted in connection with making a payment or purchase. SSL is a security technology designed to enable your browser to send and receive information with another server in an encrypted format. Your browser’s security icon, usually located in the top or bottom status bar of your browser’s window, reflects the security condition of the browser. The lock icon indicates that your browser is communicating over a secure link.
We require that all the information you provide to us in this manner is stored securely.
Use of Personally Identifiable Information
As described above, a user must provide certain contact information and financial information in order for the user to make a payment or purchase through our Site. We require that this information be used only for the limited purpose of processing these transactions and as otherwise permitted by the rules and regulations of the applicable credit card associations, debit card networks, credit/debit card issuers and/or credit/debit card processors. We do not permit this information to be used for marketing purposes and we require that it be retained for at least five (5) years in accordance with banking and accounting requirements.
Sharing Personally Identifiable Information with Third PartiesWe do not share personally identifiable information with third parties, except that we will provide the necessary personally identifiable information, including credit/debit card number, name, expiration date, billing address and card security code to the companies assisting us with processing credit/debit card transactions through our Site, including credit card associations, debit card networks, credit/debit card processors and banks. In some circumstances, we may also be required by law to disclose certain personally identifiable information in accordance with the disclosure requirements of the California Public Records Act or other legal requirements or we may disclose such information to law enforcement and/or fraud investigatory agencies.
Consequences of Failing to Provide Personally Identifiable InformationIf you choose not to provide us with your name or other necessary personally identifiable information, you will not be able to make a payment or purchase using our Site. If you have concerns about privacy and security on the Internet, you also have the option of visiting us in person at 225 North Hill Street (1st floor lobby), Los Angeles, California 90012, to make the payment or purchase.
A "cookies" is a small text file that a website can place on your computer for the duration of your visit to the Site. It is used only for session integrity during your visit to the Site and not for any marketing or information gathering purposes.
Our Site uses only non-persistent temporary "cookies" and neither places any permanent information on nor retrieves it from the visitor's computer. If you want to browse this Site without any interruptions, please make sure that your browser is not set to disable placement of "cookies" on your computer.
Personal Identification NumbersIn certain instances, you will be assigned a personal identification number (PIN) to make a purchase or payment using this Site. You agree to maintain the confidentiality and security of such PIN. If you provide the password or PIN to another person (e.g., to access information or make a payment), you will be responsible for the other person's actions at this Site. Note: We will never ask you for the PIN in an unsolicited phone call or email. When you are finished with those applications that are PIN protected, you should exit the page by signing out of the page.
Getting Access to Information; Changing Information
For information on reviewing and/or making changes to information about you that may be in our records, please send us an email at email@example.com.
Website Links to Other Sites Not Covered by Privacy & Security Policy
This Privacy & Security Policy describes the information we gather through our Site and how we use such information. Our Site may contain links to websites maintained by other County departments, public agencies or private organizations. Once you link to another website, you are no longer subject to this Privacy & Security Policy, but rather are subject to the privacy and security policy of the website containing the document. You use that website and anything contained on that website at your own risk. NOTE: When you use this Site to make a payment or purchase using a credit/debit card, you will be transferred to a portion of the Site hosted by our contracted payment processing vendor, Link2Gov, Corp. ("Payment Processor"). Our Payment Processor will prompt you to enter all information necessary to make such payment or purchase, as the case may be, and will thereafter take all steps necessary to process the payment on our behalf. Our Payment Processor has agreed to abide by this Privacy & Security Policy while collecting such information and processing such payments on our behalf.
Should you have any further questions regarding this Privacy & Security Policy or your interaction with our Site, please contact us at firstname.lastname@example.org.
Changes to the Privacy & Security Policy
We may add to, delete or change the terms of this Privacy & Security Policy from time to time. This document will be updated to reflect such changes. By using our Site, you consent to this Privacy & Security Policy, as it is changed from time to time.